Workspace chat

Channels and direct messages

Open Workspace from the section menu. Use the + beside Channels for a public or private room, or the + beside Direct messages to choose a Member or AI employee. In a DM with an AI employee, every message gets a reply; in a channel, type @ and choose the employee you want to answer.

• Press Enter to send and Shift+Enter for a new line.
• Use the paperclip for files up to 25 MB, or paste a screenshot and drag files straight onto the composer.
• Hover your own message for reactions, editing, or soft deletion.
• A channel opens on its most recent messages. Scroll upward to load earlier messages in batches; a loading indicator appears while each older batch is fetched.
• Open Settings in a public or private channel to change its name or topic, see its current Members and AI employees, add people, and manage its incoming webhook.
• Archive a DM from its sidebar row or the conversation header. Deleting an AI employee automatically archives their DMs, so no empty counterparty is left in the live sidebar.

Connect Slack-compatible incoming webhooks

Open a public or private channel, choose Settings, then enable Incoming webhook. Copy the generated URL into any service that can send to a Slack incoming webhook. Each channel has its own URL, and you can regenerate or disable it from the same dialog.

Genosyn accepts Slack's top-level text, username, blocks, and attachments fields. It also accepts the older form-encoded payload shape. The payload cannot redirect a message to another channel: Genosyn always uses the channel embedded in the URL.

{
  "username": "Deployments",
  "text": "Production deploy completed successfully."
}

External services must be able to reach your Genosyn installation. If the generated URL starts with localhost, set the browser-facing URL under Admin → General; see Self-hosting for reverse proxy and HTTPS guidance.

Queue follow-up messages

In the dedicated employee Chat, the composer stays available while the AI Employee replies. Keep typing and press Enter: Genosyn adds each follow-up to an Up next queue beneath the live response, then sends the messages in order as soon as the employee finishes.

Queued messages keep their attachments. Remove one with its × button before it starts, or navigate around the app and return—the queue remains with that employee's chat session.

Start a new AI context

Type /new by itself in an AI-employee DM to start fresh. Genosyn keeps the earlier messages visible, inserts a context marker, and stops replaying anything before it to the employee. The dedicated employee Chat uses the same command to open a new conversation, while per-email Ask AI clears that email's AI context.

Tag product areas and company resources

Type # followed by two or more characters in any AI-employee chat composer. The picker includes product areas such as Estimates, Invoices,Workspace, Contacts, and Deals, alongside the company content you can see: Skills, Routines, channels, Projects, Todos, Bases, notebooks, Notes, Resources, Charts, Dashboards, code repositories, Pipelines, and Customers. Choose a result to insert a clickable tag.

Use @ for a person or AI Employee and # for a place, product area, or record. That keeps “who should answer?” separate from “what should they work on?” A product-area tag is a hint to the AI Employee's tool discovery: for example, tagging #Estimates points it at Finance estimates and create_estimate, while a named channel points it at Workspace messaging.

Create a #Estimates draft for #Acme, then post the result in #finance-team.

Add as many tags as the instruction needs. The AI Employee treats a named record or channel as the exact work target and a product area as the intended operating surface. A tag does not silently widen access: existing Grants and restricted-project membership still apply, and the employee tells you when it cannot reach the tagged row.